• Answering your telephone and telecomm questions, AJ Communications.
  • Call us today on 01726 871 700

Frequently asked questions

Q: Isn't it BT's job to fix my phone line?

  • Your service provider e.g. BT, Talk Talk Sky etc, will only maintain your phone line up to the master socket within your property, all the wiring, sockets and any equipment after this, are your responsibility to maintain and repair. This is where we can help.

Q: Will BT charge me for repairing my fault?

  • If a fault is found to be on your wiring or equipment then BT will charge you for an engineer to attend and fix the problem. If you are unsure of where the fault lies or how to check this, it may be cheaper for one of our engineers to attend to diagnose the problem. If the fault is on your wiring we can fix it there and then, if the fault is on the BT network, BT will not charge you for fixing the fault.

Q: Are your engineers allowed to work on my residential phone line?

  • Yes because the wiring and equipment after the master socket is owned by you, we are allowed to maintain it for you. All our engineers are fully qualified and privately trained.

Q: How much do you charge?

  • We charge much less than major telecoms companies, see our price guide for details.

Q: Are you VAT registered?

  • Yes, we are a VAT registered business and charge the standard current prevailing government rates of VAT on all the services that we offer.

Q: How do I pay?

  • Payment is made directly to the engineer on completion of the work. You will be given a receipt which also acts as your 12 month guarantee. Payment can be cash or cheque.

Q: How quickly can you attend to my telephone or Broadband fault?

  • Our normal call out times are within 3 working days. between 8 am and 6 pm Emergency call outs within 24 hours. We work evenings and weekends by arrangement only, and will arrange a time to suit you.

Need an answer? Call us today 01726 871 700

AJ Communications

About AJ Communications

We are a locally run business, covering Cornwall whose commitment is to deliver integrated data communications solutions that make our business customers communication tools more efficient as well as supporting our domestic clients needs. We pride ourselves on the standard of our work, professionalism and the delivery of our client’s requirements. Our firm can supply a range of telecoms solutions all tailored to our clients requirements and budget.

When you call us you will be speaking direct to an engineer, who will diagnose your communication or network faults, book a visit and undertake the repair using the highest quality parts. This is all designed to reduce the impact of the inconvenience of a breakdown, providing the highest continuity of service. This bespoke service offers our customers a first class cost- effective solution allowing even the smallest company, home office or domestic client, access to the highest levels of communication technology.

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